The people who have an opinion and a judgment on us in the first 60 seconds of a meeting or discussion with us on the phone. The statistics show that 87% of people trained, the opinions based on the tone of voice, while only 13% based on the concepts that we use.

The 500 most common words in the English language 14000 meanings depending on how they are used. “What does it mean that everything is for your office, and the success you want to do with your customers?

In our office, replied the person on the telephone is not called a reception. They called EDI means that a Director of First Impressions, they are the first impression everyone gets when they are calling our office.

My question is, what you want the impression? They want a sense, a program for the extremely business, in which they have to wait, especially during the hours for a service? Or is it what you want, in a company that is willing to accept new customers and the customers of the first class and for the provision of services at the appropriate time and the fulfillment of all the wishes of your customers?